SELLER SERVICES

Open your store on MIVO

Reach MIVO customers worldwide with your own storefront, managed from a private Seller Dashboard.

How selling on MIVO works

Apply with your store details. MIVO reviews every application by hand. Once approved, you get a private Seller Dashboard to list products, manage stock and fulfil orders.

VIP Black card required

Only customers with an active, verified MIVO VIP Black card can open and run their own store. Other card tiers don't qualify. MIVO may also verify eligibility directly — every decision is recorded.

Super Admin approval

Applications are reviewed by MIVO's Super Admin. You may be asked for more information. You'll see the status and any requests on your application page.

Products & inventory

Add products one by one or in bulk with the Bulk Product Studio, including photos, variants, prices and stock. New listings follow MIVO's review rules before going live.

Orders & fulfilment

You see only orders containing your own products. Update fulfilment status and tracking numbers from your dashboard.

Fees, commissions & payouts

Fees and commissions are set by MIVO per store and confirmed in your seller agreement before your store goes live. Live payments and seller payouts are not available yet — no earnings are paid out until they are.

Customer service

Answer customer questions and reviews from your dashboard. Honest reviews can be replied to and reported, but not removed by sellers.

Seller responsibilities & restrictions

Sell only genuine products you are authorised to sell — no counterfeits or misused trademarks.
Keep prices, stock and product details accurate.
Ship on time and honour your published return policy and MIVO's returns policy.
Never post fake reviews or ask customers to pay outside MIVO.
Each seller can only access their own store, products, orders and customers.

Full terms: Terms and Conditions · Returns Policy

Frequently asked questions

Can any customer open a store?

Any registered customer can save an application draft. Submitting and activation need a verified VIP Black card or MIVO-verified eligibility.

How long does approval take?

Each application is reviewed individually. There is no fixed timeline — check your application page for updates.

What happens if my eligibility ends?

New listings are paused. You keep access to existing orders, returns, messages and records, and can contact MIVO Support to reinstate it.

Can I manage more than one store?

Each application covers one store. Contact MIVO Support if you need another.